Complaints

Endeavouring to maintain your satisfaction

Complain to Dale Underwriting Partners

If you are a policyholder and wish to make a complaint about the service you have received, we will investigate your concerns and attempt to resolve the matter to your satisfaction as quickly as possible.

Please contact us at:

Complaints
6th Floor, 6 Bevis Marks
London, EC3A 7BA

Telephone: +44 (0)20 3307 1498
Email: complaints@daleuw.com

Refer your complaint to Lloyd’s

In the event that you remain dissatisfied you may, if you wish, refer your complaint to Lloyd’s. Lloyd’s will independently review your complaint, taking into account good insurance practice and whether all of the circumstances involved have been considered fairly.

Lloyd’s contact details are as follows:

Complaints
Lloyd’s, Fidentia House, Walter Burke Way
Chatham Maritime, Chatham
Kent, ME4 4RN

Telephone: +44 (0)20 7327 5693
Fax: +44 (0)20 7327 5225
Email: complaints@lloyds.com
Website: www.lloyds.com/complaints

Financial Ombudsman Service

If you remain dissatisfied after Lloyd’s has considered your complaint, you may have the right to refer your complaint to the Financial Ombudsman Service (FOS). The Financial Ombudsman Service is an independent service in the UK for settling disputes between consumers and businesses providing financial services.

The FOS’s contact details are as follows:

Financial Ombudsman Service
Exchange Tower
London, E14 9SR

Telephone: +44 (0)30 0123 9123
Email: complaint.info@financialombudsman.org.uk
Website: www.financial-ombudsman.org.uk

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